mastering feedback & RECOGNITION
| This is your key to getting the best work performance from your people. | |
| How do your people know when their performance levels have struck gold? How can they improve on any weaknesses? mastering feedback & RECOGNITION is a one-day program that uses the methodology of participation, discussion and a practice of the skills involved to master the arts of constructive criticism and awarding approval. | |
| What it involves | |
| Part One | |
| 1. The purpose and benefits of feedback. | |
| 2. Circumstances requiring feedback. | |
| 3. The process of giving feedback. | |
| 4. The skills for giving feedback. | |
| 5. Practicing the skills of giving feedback. | |
| Part Two | |
| 1. The purpose and benefits of giving recognition. | |
| 2. Circumstances requiring recognition. | |
| 3. Types of recognition. | |
| 4. Criteria for giving effective recognition. | |
| 5. Practicing applying the criteria for giving effective recognition. | |
| What can be achieved | |
| • | A sense of empathy resulting in improved communication between people. |
| • | An improvement in job performance due to job satisfaction and pride in achievement. |
| • | A more productive and enjoyable working environment. |
| • | Addressing problem areas before they escalate. |
| • | Fairness and accuracy in the awarding of promotions. |
| A comprehensive participant manual and job aid card are provided to each attendee. | |
| If you’d like to know more about how mastering feedback & RECOGNITION can contribute to your organisations success, click on the ‘contact’ bar below and arrange a free consultation |
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