| This is your key to getting the best work performance from your people. |
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| How do your people know when their performance levels have struck gold? How can they improve on any weaknesses? mastering feedback & RECOGNITION is a one-day program that uses the methodology of participation, discussion and a practice of the skills involved to master the arts of constructive criticism and awarding approval. |
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| What it involves |
| Part One |
| 1. The purpose and benefits of feedback. |
| 2. Circumstances requiring feedback. |
| 3. The process of giving feedback. |
| 4. The skills for giving feedback. |
| 5. Practicing the skills of giving feedback. |
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| Part Two |
| 1. The purpose and benefits of giving recognition. |
| 2. Circumstances requiring recognition. |
| 3. Types of recognition. |
| 4. Criteria for giving effective recognition. |
| 5. Practicing applying the criteria for giving effective recognition. |
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| What can be achieved |
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A sense of empathy resulting in improved communication between people. |
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An improvement in job performance due to job satisfaction and pride in achievement. |
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A more productive and enjoyable working environment. |
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Addressing problem areas before they escalate. |
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Fairness and accuracy in the awarding of promotions. |
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| A comprehensive participant manual and job aid card are provided to each attendee. |
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| To learn more about how mastering feedback & RECOGNITION can contribute to your organisation’s success, use Contact Us on the right of this page. |