service FLEX
| Customer service professionals are required to deal with all kinds of customers. Effective interaction between service professionals and customers is a key factor to delivering a high level of customer satisfaction and significantly contribute to the overall organisations’ performance. | |
| How can you ensure that your service professionals are capable of successful interactions with all clients in a way that improves customer satisfaction? | |
| service FLEX reveals the secrets to maximising customer satisfaction. If you want your service professionals to make a positive impact on a wider range of clients and build successful interactions that result in increased customer satisfaction, they need to learn to: | |
| · Recognise customer interaction styles | |
| · Identify what motivates customers and how to influence them | |
| · Understand the strengths and weaknesses of interaction behaviour preferences | |
| · Adapt behaviour when interacting with different customers | |
| · Manage when the interaction goes off track and tension rises | |
| Customers are unique and have different needs and priorities. Understanding the perception of others is critical to improving customer satisfaction. This program offers proven ways to interact more effectively with every customer. | |
| Key audience | |
| This program applies to: | |
| · Face to face service professionals | |
| · Telephone service professionals | |
| service FLEX includes an Interaction Profile (IP) that measures five behaviours critical to performance. This instrument allows participants to understand how others perceive them and enables more effective interaction with a wider range of clients. | |
| Like to know more? | |
| If you’d like to know more about how service FLEX can contribute to your organisations success, click on the ‘contact’ bar below. | |