exceptionalSERVICE
This four module workshop examines the following key topics:
The Service Concept The Service Provider The Service Process Service ProblemsEach module asks participants to consider their own experiences of good and bad service. By doing this a strong model of excellence is created and practical steps are taken to implement that model in the work place.
Differing groups of customers are identified and participants are introduced to competencies which form excellent customer service. These competencies are then examined in the process which can be implemented to ensure customer delight.
Of course there are always occasions where customers are not satisfied. Research shows that if customer complaints are handled correctly, up to 70% of those customers will do business again. The fourth module looks at how to deal with these issues and how to resolve them quickly and effectively.
Key audience
This program applies to:
· Face to face service professionals
· Telephone service professionals
· Those in customer service roles
Like to know more?
If you’d like to know more about how exceptionalSERVICEcan contribute to your organisation’s success, please contact us.