Fuji Xerox Australia

‘During the course of this project dta worked closely with us and created a workshop approach, incorporating specific Fuji Xerox processes and information which is applicable to all in the business.’

The workshops have been well received with many positive comments being provided from feedback received.  dta has been flexible and open to content change to reflect the needs of the business.  This has enabled us to have a well designed program which fits our needs.  We have no hesitation in recommending dta and we will continue to use the Recruitment Excellence course for the foreseeable future.

Fuji Xerox have long recognised that exceptional customer service is what will ensure that they continue to maintain a good customer relationship with their clients.  This in turn will ensure customer loyalty and continued profitable business for Fuji Xerox.  

‘Our goal is to improve our tools and training in Customer Administration so that our people have the resources and capabilities to manage and effectively respond to customer queries. The “exceptional service training program” has focussed on the required competencies and given us the framework and structure to provide benchmark customer service.

Corporate Bank Relationship Managers

Bank of Scotland (Lloyds TSB) Corporate Banking engaged dta for the delivery of the Salesflex programme to our Relationship Managers.  These managers are highly skilled in their field of high value sales.  The content of the programme has been widely accepted by those attending the workshops.  I believe the use of these programmes will enhance the ability of our employees to significantly improve their performance.

I have no hesitation in recommending dta and will continue to use their services.   I would be pleased to provide further information on request.

Director Corporate Banking

Bank of Scotland

More than Selling Skills

Malcolm ran a two day training course for our senior team on developing better client relationships. The course was interesting, very well structured and certainly thought provoking. I believe we have seen the results in the past few months of the substantial improvement we have made to the way we prepare for and conduct client meetings. My thanks to Malcolm for the excellent course and we will be continuing to work with him as we strive to exceed our client’s expectations. Taken from our Linked In page on November 5, 2009

Top qualities: Great Results, Expert, Good Value

Laurie Axford hired Malcolm in 2009.